Privacy policy

Fáilte AI builds automations, integrations and AI agents for businesses. We have teams in Ireland and in Vancouver, British Columbia, Canada. This policy covers this website and the demo agents on it. Customers using our agents in their own business are covered by their agreement with us.

Information you give us: when you book a demo we collect your name, company, work email, phone number, industry and anything you write in the form.

Conversations with our demo agents: if you talk to our voice agent or use the chat, what you say is processed to generate replies, and calls and chats may be recorded and transcribed so we can review and improve them.

Technical information: like most websites, our hosting provider records basic request data such as IP address, browser type and pages visited, to keep the site running and secure.

To reply to demo requests and arrange calls, to run and improve our demo agents, to keep the website secure, and to meet legal obligations. We don't sell personal information.

We use trusted service providers to run this website and our agents, including website hosting, voice and chat AI processing, and the tools we use to manage enquiries. They process information on our behalf and only for these purposes. Some of these providers may store or process information outside Canada.

We keep demo requests and related correspondence for as long as needed to follow up and run our business, and demo call and chat recordings only as long as they're useful for improving the service. You can ask us to delete your information at any time.

You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to us using it, by emailing hello@failte.ai. If you're in Ireland or elsewhere in the EU, you also have rights under the GDPR, including to object to processing and to ask for your data in a portable format, and you can complain to the Data Protection Commission in Ireland. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

If we change this policy we'll update this page and the date below.

Questions about privacy: hello@failte.ai.