Case studies

The problem, the fix, and what it's worth.

Each project starts with the biggest leak in a business and ends with it fixed, measured and running. Here's what that looks like.

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Example projectProperty management · Vancouver

A property manager with around 600 units

After-hours calls handled, and no more re-typing work orders.

answered after hours: Every call; answered after hours
of re-typing removed each week: 12 h; of re-typing removed each week
from call to work order: < 2 min; from call to work order

The problem

Tenants calling after hours got an answering service that could only take a message. Each morning a coordinator listened back, re-typed requests into AppFolio, and called tenants to confirm details, while real emergencies waited for someone to notice them.

What we built

A voice agent on the after-hours line that verifies the tenant and triages the request
Work orders created in AppFolio during the call, with emergencies paged to the on-call vendor
Text updates to tenants as the job moves along
A morning summary of everything that happened overnight

Connected

AppFolioPhoneSMS

Example projectHome services · Ireland

A heating and plumbing firm with 12 engineers

Invoices out the same day, and paid weeks sooner.

invoices, instead of 3 to 5 days later: Same day; invoices, instead of 3 to 5 days later
sooner to get paid, on average: 18 days; sooner to get paid, on average
of office admin saved each week: 9 h; of office admin saved each week

The problem

Engineers wrote up jobs on paper or in texts. The office keyed them into the job system, then raised invoices in Xero days later. Reminders were sent by hand when someone remembered, and quotes that weren't answered were rarely followed up.

What we built

Job completion in the field system creates the invoice in Xero automatically
Polite reminders at 3, 7 and 14 days, each with a card payment link
Follow-ups on open quotes until the customer replies
Review requests once an invoice is paid

Connected

Jobber

Example projectClinics · Ireland

A physiotherapy group with three clinics

A front desk that isn't on the phone all day.

bookings handled without reception: 7 in 10; bookings handled without reception
fewer no-shows: 30%; fewer no-shows
clinics on one setup: 3; clinics on one setup

The problem

Three reception teams fielded the same questions about prices, parking and availability, and booked every appointment by phone. Reminders were inconsistent, and when a patient didn't turn up the slot simply went unused.

What we built

A voice and chat agent that books, moves and cancels appointments in the practice system
Reminders by text and WhatsApp, with replies handled automatically
Cancelled and missed slots offered to the waitlist
Intake forms sent after every new booking

Connected

Cliniko

Example projects show the kind of work we do and the results we'd aim for. Their figures are modelled for a business of that size, not results from a named client.

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