The job gets booked while you're still on the last one.
When everyone's on site, the phone goes to voicemail and the customer rings the next name on the list. We build the overflow line that takes the job properly, and the follow-up that happens after.
The problem
Where the time and the leads go.
- 01
Missed calls are missed jobs
A new customer who gets voicemail rarely leaves one. They ring someone else.
- 02
Job details taken in a van, on a scrap of paper
Address, access, what's wrong, when they're in. Half of it is missing by the time it reaches the diary.
- 03
Emergencies at night
Someone has to decide whether it's a call-out or a morning job, and wake the right person.
- 04
Quotes and invoices nobody chases
The work is done or the quote is sent, and the follow-up waits for a quiet Friday that doesn't come.
What we'd build
Three layers, one working system.
- Conversations
- A voice agent that picks up when your team doesn't, takes the job the way your best dispatcher would, and transfers real emergencies.
- Workflows
- Job capture against a checklist per job type, availability by area, booking, on-my-way and reminder messages, and quote and invoice follow-up.
- Integrations
- Your job management or scheduling system, calendars, accounts, and SMS.
Systems usually involved
- Job management or scheduling system
- Team calendars
- Accounting software
- SMS
- On-call phone
The kinds of system this trade runs, not a list of connectors we sell. Whether yours can be connected is the first thing we check.
What we'd need to find out first
- What counts as an emergency, and who takes it
- How jobs are priced and what the agent may say about cost
- Where the diary really lives
We don't quote or promise an integration before we've seen how the work is done today.
An example
One call, start to finish.
A scripted illustration with invented people and data, to show the shape of it.
Trades & field services
Incoming call
Service line
Sunday, 23:10. Office closed.
+353 85 ••• 3381
Waiting
Rings your team first. No answer after 3, the agent picks up.
Agent
Standing by
Waiting.
Systems
- Job systemConnected
- On-call phoneConnected
- SMSConnected
Result
Running…Book a call
Tell us about that part.
Thirty minutes on video with the people who would build it. No deck, no obligation.
- You tell us how the work moves
- We say which part we’d take first
- You get a scope and a price in writing