The phone answered, even mid-service.
When the floor is full the phone still rings. We build the agent that takes the booking in your reservation system and answers the questions your staff answer forty times a day.
The problem
Where the time and the leads go.
- 01
Calls during service go unanswered
The busiest hour for the kitchen is the busiest hour for the phone.
- 02
Bookings in four places
Phone, email, social messages and walk-ins, reconciled by hand.
- 03
The same questions all day
Opening hours, allergens, parking, whether there's a table outside.
- 04
Group enquiries that need a quick answer
The party of twenty books wherever replies first.
What we'd build
Three layers, one working system.
- Conversations
- A voice agent for when nobody can pick up, and chat for the questions that don't need a person.
- Workflows
- Availability checks, booking, changes and cancellations, dietary notes, and group enquiries routed to a manager.
- Integrations
- Your reservation system, messaging channels and, where deposits are taken, your payment provider's own links.
Systems usually involved
- Reservation system
- Point of sale
- Messaging channels
- Payment provider
The kinds of system this trade runs, not a list of connectors we sell. Whether yours can be connected is the first thing we check.
What we'd need to find out first
- Whether your reservation system allows bookings to be created from outside
- Your rules for large groups and deposits
- What the agent should never answer about allergens
We don't quote or promise an integration before we've seen how the work is done today.
An example
One call, start to finish.
A scripted illustration with invented people and data, to show the shape of it.
Restaurants & hospitality
Incoming call
Main line
Saturday, 19:42. Every table full.
+353 87 ••• 2207
Waiting
Rings your team first. No answer after 4, the agent picks up.
Agent
Standing by
Waiting.
Systems
- ReservationsConnected
- Guest recordsConnected
- SMSConnected
Result
Running…Book a call
Tell us about that part.
Thirty minutes on video with the people who would build it. No deck, no obligation.
- You tell us how the work moves
- We say which part we’d take first
- You get a scope and a price in writing